When

The categories of personal data we process about you

The purpose of the processing

The legal basis of the processing activity

When you visit our operated websites

Information such as your IP address, reverse DNS lookup

This data is used for security purposes, especially the prevention of online threats like data breaches and denial of service assaults, as well as to deter the submission of multiple unauthorized applications.

While you access our website, our server may execute a reverse DNS lookup on your IP address. This method does not identify you personally, but it helps us gain general insights about the entities related to that IP address.

Legitimate interest - Article 6(1)(f) – to protect our website, users and infrastructure as well as to gain insights into the types of organizations engaging with our websites. It is our assessment that our legitimate interests do not override your rights and interests.

When you use our websites more extensively

IP address, login details, browser type/version, time zone, plug-ins, geolocation, OS, etc.

The IP address is almost always collected automatically because it's necessary for basic communication between the user's device and the website's server. It helps with things like routing requests and improving security.

Other details collected, to help improve the user experience, optimize performance, and monitor usage patterns. Some may be used for analytics or to serve tailored content, but always with your consent.

Legitimate interest - Article 6(1)(f) – this is considered a technical necessity for the website to function properly, such as enabling communication between the user’s device and the server, and maintaining security (e.g., detecting DoS attacks or abusive behavior).

Consent - Article 6(1)(a) – These types of data are not strictly necessary and are used for enhancing user experience, personalization, and analytics. Therefore, explicit consent is required before processing.

When you visit our operated websites, we place necessary cookies

IP address, session ID, browser type, language preferences, and other technical identifiers

To enable essential website functionality such as navigation, secure access to forms, and session management

Legitimate interest – Article 6(1)(f) GDPR - The processing of necessary cookies and technical data is based on our legitimate interest in operating a secure and functional website. We have assessed that this interest does not override your fundamental rights and freedoms

When you accept the use of cookies on our operated websites

IP address, device details, browser type, preferences, and behavior on the website (such as pages visited and time spent)

To personalize content and ads

To customize the website and its content based on your preferences or behavior

To retain and evaluate information about your visits for analytics, improving usability, and verifying website performance

Consent – Article 6(1)(a) - We process your personal data on the basis of your consent, which you can withdraw at any time.

When you visit the website and interact with it (e.g., browsing, clicking links, viewing products).

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

To analyze user behavior, improve website performance, personalize content, track issues (e.g., errors), and optimize marketing.

Consent - (Article 6(1)(a)): Required if using cookies or tracking technologies.

Legitimate Interests – (Article 6(1)(f) GDPR):
Where user interaction data is collected without the use of cookies or other tracking technologies (e.g., via server logs or session data), processing may be based on our legitimate interest in securing the website, measuring performance, or preventing abuse, provided such interests are not overridden by the user’s rights and freedoms.

When you make a purchase or request a quote

Name, company name, address, phone number, email address

Products/services requested

Payment and tax information

To process orders and quotes, provide customer service, handle billing and tax compliance

Contractual necessity – Article 6(1)(b) - Required to fulfill a purchase, provide a quote, or deliver related services.

Legal obligation – Article 6(1)(c) - Required for complying with tax, financial, or recordkeeping regulations (e.g., VAT or invoice retention).

When you subscribe to receive marketing communications

Contact details such as name, company name, address, phone numbers, email address, engagement and competition entry details (where relevant)

- To send promotional emails, product updates, offers, surveys, and other marketing content tailored to your preferences

- To administer competitions and gather marketing feedback

Consent – Article 6(1)(a) - Your data is processed only when you actively provide consent, which can be withdrawn at any time.

Legitimate interest – Article 6(1)(f) - for administering competitions or sending marketing to existing customers (soft opt-in). We have assessed that our legitimate interest does not override your fundamental rights and freedoms

When you contact us with a query or request for support.

Contact details such as name, company name, address, phone numbers, email address.

Purchase & Quote Details: Products/services purchased or enquired about.

To respond to your queries and provide customer support.

Contractual necessity – Article 6(1)(b) - When your request relates to an existing contract or a potential order.

Legitimate interest – Article 6(1)(f) - For general inquiries or requests not related to a specific contract. We have assessed that our interest in responding to your queries does not override your rights and freedoms.

- To create and manage customer accounts and memberships

- To process payments and manage deliveries

- To send marketing communications where requested

Contractual necessity – Article 6(1)(b) - To fulfil product orders, manage shipments, and provide membership services.

Legal obligation – Article 6(1)(c) - For processing and recording payment-related data in compliance with applicable tax or accounting laws.

Consent – Article 6(1)(a) - For sending marketing materials and administering membership preferences where consent has been given.

When conducting due diligence on agents or distributors

- Identification details

- Contact details

- Professional background

- Compliance-related declarations

- To evaluate the integrity and suitability of business partners

- To ensure compliance with anti-bribery, anti-corruption, and ethical standards

Legitimate interest – Article 6(1)(f) - To safeguard our business from compliance and reputational risks. We have assessed that these interests do not override your fundamental rights and freedoms.

When customers submit credit applications or make payments

Contractual necessity – Article 6(1)(b) - Required to process credit and payments related to customer agreements.

Legal obligation – Article 6(1)(c) - Required to meet financial and accounting obligations, such as anti-fraud checks or recordkeeping.

Legitimate interest – Article 6(1)(f) - To ensure efficient credit processing and reduce financial risk. We have assessed that these interests do not override your rights and freedoms.

When a customer contacts Customer Care via phone, email, or other electronic means

Name, contact details, order and delivery information, communication history

To provide support and resolve issues related to orders, deliveries, shipping, logistics, and complaints, and to improve overall service quality

Legitimate interest – Article 6(1)(f) - To provide effective customer service and respond to individual queries. We have assessed that this does not override your fundamental rights and freedoms.

When we engage suppliers for corporate hardware, software, IT services, or other professional services

- To assess and manage supplier relationships

- To negotiate, execute, and oversee contracts

- To ensure smooth procurement and service delivery

Legitimate interest – Article 6(1)(f) - We process this data to support effective vendor management and ensure operational efficiency. We have assessed that our legitimate interest does not override your fundamental rights and freedoms.

When individuals enter areas monitored by CCTV on our premises

Visual recordings (video footage), time and location of presence

To ensure the safety and security of staff, visitors, property, and assets, and to support the investigation of incidents if needed

Legitimate interest – Article 6(1)(f) - We process CCTV footage to protect people, property, and our premises. We have assessed that this interest does not override your fundamental rights and freedoms.

When you visit our facilities

Name, contact details, photo (for entrance card), entrance/exit time, mail recipient details

To manage access, issue and track visitor cards, handle mail services (including scanning mail addressed to roles), and administer employee benefits

Legitimate interest – Article 6(1)(f) - We process this data to maintain facility security, support operational needs, and deliver internal services efficiently. We have assessed that our legitimate interests do not override your rights and freedoms.

- Name and contact details (optional, reports may be anonymous)

- Details of the report (e.g., suspected misconduct, individuals involved, supporting evidence)

- Any follow-up communication and investigation findings

- To allow individuals to report suspected unethical, illegal, or non-compliant behavior confidentially
- To investigate reports, take corrective action, and fulfil legal or regulatory obligations

Legal obligation – Article 6(1)(c) - Where reporting and investigation is required under applicable laws or regulatory frameworks (e.g. whistleblower protection laws).

Legitimate interest – Article 6(1)(f) - To detect and address misconduct, protect the integrity of our organisation, and ensure a safe and lawful workplace. We have assessed that this interest does not override the rights and freedoms of individuals involved.