Returns & Refunds


If you've changed your mind about your purchase, please return it within 28 days in its original condition and with proof of purchase and we'll refund it for you.

By original condition, the item should be unused and undamaged. This doesn't affect your statutory rights.

Our extended colour mixed (tinted) colours are custom made on your request.  As such they are not resaleable, so we cannot accept returns.  If you experience a performance problem with a custom mixed colour please contact our Customer Relations team. 

You can make your return at any of our Crown Decorating Centres.

 Your refund will be processed via our Head Office, and should be back with you within 7 working days.

If you have a product query or faulty product, please contact our Customer Relations team on 0330 024 0309

Monday to Friday  08.30 – 17-00 (switchboard hours)

Online Click & Collect orders will be kept in store for 28 days. After this time, the store will process a return and refund you your payment.